Terms of Service

These Terms govern your use of the Avenro website at avenro.tech, the Avenro API and the related services (together, the “Service”), provided by Avenro (“Avenro,” “we” or “us”). By creating an account, buying credits or calling the API, you agree to these Terms and to our Privacy Policy. If you use the Service for an organization, you accept these Terms on its behalf and confirm that you may do so.

1. The Service

Avenro gives you access to AI models, some run on our own infrastructure and some provided by third parties, through an OpenAI-compatible API, together with a dashboard to manage API keys, credits and usage. We decide which models are offered and how each request is executed, for example on our own clusters or through a partner provider. Models, features and prices may change over time.

2. Accounts and API keys

• You must be at least 18 years old, or the age of majority where you live if that is higher, and give accurate account information.
• Keep your API keys secret. You are responsible for all use of your account and keys, and for the charges it causes, including use by anyone who obtains a key from you. If a key may have leaked, revoke it in the dashboard immediately.
• Do not share an account between unrelated people or organizations.

3. Credits, prices and payment

• Usage is paid for with prepaid credits. One credit is one US dollar of usage. Each request is charged in credits at the per-token prices posted on the Models page when the request is made, including any higher prices a model posts for long prompts, rounded up to the next $0.000000001. While a request runs, its largest possible cost is reserved from your balance; when it finishes you are charged for the tokens it actually used. The details are in Credits & billing.
• We may change prices. A new price applies to requests made after it is posted. Comparisons with reference prices are based on the public list prices and dates shown on the Models page; your actual saving depends on your usage.
• Stablecoin payments (USDG or USDC on Robinhood Chain) are made from your own wallet through the dashboard, at one dollar of credit per token, and you pay the network fees. Blockchain transactions cannot be reversed. Tokens sent without your account's deposit reference, to another address or network, or in a token we do not accept may not be recoverable; we will make reasonable efforts to credit a payment made with a wrong or missing reference once we can verify who sent it.
• Credits are not money, a deposit or a stored-value account. They earn no interest and cannot be transferred, sold or exchanged for cash except through a refund under section 4. Credits do not expire while your account is open.
• Prices do not include taxes unless stated. You are responsible for taxes that apply to your purchases, other than taxes on our income.

4. Refunds, chargebacks and negative balances

• You may ask for a refund of unused purchased credits by contacting @avenrotech on X. We refund the value of the unused purchased credits, less any payment processing fees we cannot recover, to the wallet that made the payment. Promotional credits cannot be refunded or exchanged for cash.
• Your balance can become negative, for example when a request uses more than was reserved or when credits from a reversed payment were already spent. You agree to pay any negative balance. While your balance is not positive, new requests are refused.

5. Acceptable use

You must not use the Service, or let anyone else use it, to:

• break the law or infringe anyone's rights, including intellectual property, privacy and data protection rights;
• create or distribute sexual content involving minors, or intimate imagery of anyone without their consent;
• develop malware, attack or gain unauthorized access to any system, or help others do so;
• harass, threaten, defraud or impersonate others, or seek to develop weapons capable of mass harm;
• breach the licence or usage policy of a model you use. Each model's maker sets terms for it (for example the Llama Community License and Acceptable Use Policy, or OpenAI's usage policies), and they apply to your requests to that model;
• interfere with the Service, get around its rate limits, spending limits, billing or security, or probe it for vulnerabilities without our written agreement;
• resell or sublicense access to the Service or to your API keys as such without our written consent. You may build and sell your own products that use the Service.

We may investigate suspected breaches and suspend access while we do.

6. Your content

• “Inputs” are what you send to the API; “Outputs” are what the models return. As between you and us, you keep your rights in your Inputs and own the Outputs, subject to the terms of the model's maker.
• You allow us to process Inputs and Outputs only to provide the Service. We do not store their content and do not use it to train models; see the Privacy Policy.
• You are responsible for your Inputs, including having the right to submit them, and for how you use Outputs. Outputs can be wrong, incomplete or similar to content produced for others; review them before relying on them, especially for decisions that affect people.

7. Third-party models and providers

Models are created by third parties, including open-weights models that we run on our own infrastructure under their licences. Some requests are processed by third-party providers under their own terms. We are not responsible for the content of Outputs or for services we do not control.

8. Availability and support

We work to keep the Service available and fast, but we do not promise that it will be uninterrupted or error-free, or that any particular model will remain available. We may limit request rates, and we may carry out maintenance. Unless we agree otherwise in writing, no service-level commitment applies. Support is available at @avenrotech on X.

9. Suspension and termination

• You may stop using the Service at any time and ask us to close your account; unused purchased credits are refunded under section 4.
• We may suspend or close your account, immediately if necessary, if you breach these Terms, if a payment is reversed, to prevent fraud or harm, or where the law requires it. If we close your account for any other reason, we refund your unused purchased credits.
• Sections 3 to 7 and 10 to 15 continue to apply after your account is closed, as far as they are relevant.

10. Disclaimers

To the extent the law allows, the Service and all Outputs are provided “as is” and “as available,” without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, accuracy and non-infringement.

11. Limitation of liability

To the extent the law allows, neither you nor we are liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, goodwill or data, arising out of or relating to the Service or these Terms. Our total liability for all claims relating to the Service or these Terms is limited to the greater of the amounts you paid us in the twelve months before the event giving rise to the claim and one hundred US dollars. Nothing in these Terms limits liability that cannot be limited by law.

12. Indemnity

You will defend and indemnify Avenro against claims by third parties, and the resulting losses and reasonable costs, arising from your Inputs, your use of Outputs, or your breach of these Terms or of the law.

13. Changes to these Terms

We may update these Terms. We will post the new version with its date and, for changes that materially affect you, tell you by email or in the dashboard at least 14 days before they take effect, unless a change is required sooner by law. If you keep using the Service after a change takes effect, the new Terms apply; if you do not agree, stop using the Service and you may request a refund of unused purchased credits.

14. Governing law and disputes

These Terms and any dispute relating to the Service are governed by the laws of the place where Avenro is established, without regard to conflict-of-law rules, and its courts have exclusive jurisdiction over such disputes. If you use the Service as a consumer, you keep the protection of the mandatory laws of the country where you live. Before bringing a claim, please contact us at @avenrotech on X so that we can try to resolve it informally.

15. General

• These Terms and the Privacy Policy are the entire agreement between you and us about the Service.
• If a provision is found unenforceable, the rest remains in effect. Not enforcing a provision is not a waiver of it.
• You may not transfer your rights under these Terms without our consent. We may transfer them as part of a merger, acquisition or sale of assets.
• Neither party is responsible for failures caused by events beyond its reasonable control.

16. Contact

Questions about these Terms: @avenrotech on X.